FAQ’s below ↡

  • What do you need for my dog’s walk?

    We require a collar with an attached up to date tag, and a lead. Ideally, short clip or a slip rope. Our clients also like to leave us poo bags, and specific treats (for dogs with dietary requirements), so feel free to provide those, but we have our own.

  • What are your office hours?

    Our admin team is available to help with your request between 9am to 4.30pm Monday to Friday.

  • Who will be looking after my dog?

    We have a consistent team that provide elevated care. Dependant on your postcode, and needs we will match your pet with the perfect team member. You can view our team here.

  • How do we pay for your services?

    You can choose a dog walking subscription, or day care membership. Alternatively if you are paying for a one-off service, we will send you an instant payment link.

  • Do you charge more on weekends?

    No we do not charge more on weekends, or bank holidays, it’s just one set price regardless.

  • Where can I find a copy of your terms and conditions?

    When you join us, we ask you to sign our terms so everyones on the same page. A copy will then be sent to you for your personal records.

FAQ’s continued ↡

  • Do you do same day bookings?

    Sadly not, we take bookings well in advanced to ensure we can deliver a high standard of care. We do book in advance packages, or ad hoc - subject to availability.

  • My dog is boarding, what do they need?

    Don’t worry - As part of your confirmation, we will send you an email to confirm. Typically we’ll ask for: a bed, food bowl, food and toy.

  • Can we amend our booking?

    Subject to how close you are to your service start date, we may be able to amend. Contact us via WhatsApp at your earliest convenience.

  • Can my dog be collected at a specific time?

    We always take into consideration your preferred time. And do our best to meet that. However, due to the nature of the job, we cannot guarantee specific timings. Which is why we have AM or PM pick up windows.

  • Can I give you a key?

    No, we are key-less. And have been for a few years now. We recommend you install a Master Lock key safe. Or have a safe place, but the key safe is best. We can’t be held liable if it’s under a pot.

  • How do I qualify for the Loyalty Discount?

    Our Loyalty Discount is our way of saying thank you to long-term customers. Once you have used our services continuously for 6 months, you'll automatically receive 10% off eligible pay-as-you-go services. No sign-up is required — we'll apply it for you. After 6 months of inactivity, Loyalty status will expire and can be regained after a further 6 months of active service.