FAQ’s below ↡

  • What do you need for my dog’s walk?

    We require a collar with an attached up to date tag, and a lead. Ideally, short clip or a slip rope. Our clients also like to leave us poo bags, and specific treats (for dogs with dietary requirements), so feel free to provide those if you wish.

  • What are your office hours?

    Our admin team is available to help with your request between 9am to 4.30pm, Mon to Thurs, and 9am till 1pm on Fridays.

  • Who will be looking after my dog?

    We have a consistent team that provide elevated care. Dependant on your postcode, and needs we will match your pet with the perfect team member. You can view our team here.

  • How do we pay for your services?

    You can choose a dog walking subscription, or day care membership. Alternative if you are paying for a one-off service, we will send you an instant payment link.

  • Do you charge more on weekends?

    No we do not charge more on weekends, or bank holidays, it’s just one set price regardless.

  • Where can I find a copy of your terms and conditions?

    You can find our business terms and conditions on our website here.

FAQ’s continued ↡

  • Do you do same day bookings?

    Sadly not, we take bookings well in advanced to ensure we can deliver a high standard of care.

  • My dog is boarding, what do they need?

    As part of your confirmation, we will send you an email to confirm. Typically we require: a bed, food bowl, food and toy.

  • Can we amend our booking?

    Subject to how close you are to your service start date, we may be able to amend. Contact us via WhatsApp at your earliest convenience.

  • Can my dog be collected at a specific time?

    We always take into consideration your preferred time. And do our best to meet that. However, due to the nature of the job, we cannot guarantee specific timings.

  • Can I give you a key?

    No, we are key-less. We recommend you install a Master Lock key safe.