FAQ’s below ↡
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What do you need for my dog’s walk?
We require a collar with an attached up to date tag, and a lead. Ideally, short clip or a slip rope. Our clients also like to leave us poo bags, and specific treats (for dogs with dietary requirements), so feel free to provide those if you wish.
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What are your office hours?
Our admin team is available to help with your request between 9am to 4.30pm, Mon to Thurs, and 9am till 1pm on Fridays.
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Who will be looking after my dog?
We will go over this in greater detail during your initial welcome call. The team members assigned to provide services will depend on your location and the specific services you require. Meet the team here.
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How do we pay for your services?
We’ll email you a pet bill at the point of booking, you can view your bill directly in our app. Payments can be made easily via card payment (incl. ApplePay). Or pick a subscription and we’ll set up your direct debit.
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Do you charge more on weekends?
Only if it’s a Sunday or bank holiday, but it depends what service you’re after, and if you’re on a subscription or a pay as you go. Get in touch for more clarity.
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Where can I find a copy of your terms and conditions?
You can find our business terms and conditions on our website here.
FAQ’s continued ↡
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Are you open weekends / Bank Holidays?
Our office for new bookings and other admin bits are closed weekends and bank holidays, but if your pet is on a stay with us, you’ll be able to communicate with your allocated pet person out of hours.
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Do you do same day bookings?
Due to our highly in demand diary, we are not able to accept same day, or late requests for pets we’ve never met. If we are familiar with your pet, then we will do our very best to provide what you need. All pets must have conducted a meet and greet with us prior to the conduction of services.
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My dog is boarding, what do they need?
We like to keep items to a minimum, just to make sure that items are looked after and not lost. Which means if your dog is in for boarding, we need the following items: a lead, their food and bowl, a bed or blanket, one small toy or comfort item. Don’t worry, we’ll send you a confirmation email reminder.
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Can we amend our booking?
We’re always happy to help! If your booking hasn’t started yet, please contact our admin team directly to let us know about any changes. If your pet is already in our care, reach out to your assigned pet care handler as soon as possible so they can assist and make any necessary adjustments.
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Can my dog be collected at a specific time?
Due to our busy diary, we are unable to commit to specific pick up times, however our AM collections are typically 0930 - 1200, our PM collection is 1230 - 1500 for dog walking.
Day care and other pet visit timings, will fall within a 30m window, i.e. 0900 / 0930 collection, or 1700/1730 drop off. We will discuss this in more detail with you during your onboarding.
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Can I give you a key?
We are completely keyless and do not accept keys. We recommend the use of a key safe box. For ease, a non-drilling key safe box can be attached to something already wall mounted.
Alternatively, you can leave us a key in a safe place but TAD will not be held liable for any losses.