Changes to some of our services - find out more below…
With the introduction of our new subscription based packages being rolled out to loyalty customers from the 1st Nov, and to all our other pet parents from the 1st Jan, we’ve had to make some changes to our services coming into play from the 1st Nov.
Find out more below
You get more for your money.
Pricing stays simple and predictable.
VAT is absorbed into this model.
Flexibility: one monthly fee, cancel anytime.
What’s changing?
No more 15m pet visits - these don’t really work for us in regards to providing the attentive pet care we’d like too. So we’re scrapping he 15 minute visits, and 30 mins is our new minimum.
No more 2hr dog walks - We offered these as a way to give a little bit of extra time to your pet if they needed the companionship, but with a whole bunch of pet sitters available to visit at your home, or day care options available at one of our licenced premises, the team have agreed it will be best to offer 30 mins and 60 mins visits / walks only.
There are of course day care’s included with the new packages.
Day care options are merging into one - previously we’ve offered half day care 0-5 hours of care, and then full day care 5-24 hours of care. These are now merging into one set day care.
This means we can provide day care from 0 - 24 hours for your pets.
You can choose which hours you need i.e. 10-3 or 9 - 5, and if you’re on a subscription option, these are included in your package.
If you need us to have your pet overnight, say 10am Thursday to 10am Friday, this is also included in your day care (it’s up to 24hrs).
Anything over 24 hours, then rolls into the next service bracket, which is the boarding / pet sitting minimum 2 night category.
Day Care - New times available!
We really want to open a massive barn-based day care. Surrounded in woodland, set on a couple of acres. Which is still the goal, dream and vision.
But good things come to those who wait, and we need to wait a bit longer for that dream to manifest.
If we had a big site, with more to offer we could bring in more staff and offer longer hours.
However, currently we’re a small but mighty, solid team and we’ve discussed what’s working for us right now.
And sadly, we do need to make a few tweaks so that we can continue to provide reliable day care across the week.
Previously we’ve offered to do late in the evening drop offs, but sadly this can’t continue.
Our day care available times will change to 0900 - 1700.
This means the earliest we can pick up is between 0900 to 0915.
And the latest we can drop off is between 1645 to 1700.
For customers already using these services, this change will come into effect from the 1st Nov 2025 in alignment with the introduction to subscription packages.
For new customers that have not yet had a day care service with us, these changes are in effect from 1st October 2025.
What’s Next?
From now till the 1st November 2025 we will provide our loyalty customers (around 70 of you) with more updates and information about the subscription packages.
And we will begin to transition loyalty customers over, that want to switch, making sure that everything is in place ready for the 1st Nov
Any loyalty pet parents that do switch will see their recurring billing dates set up for a date convenient to them at the beginning of the next month.
Services included will then be added to MPW on the days you request from the 1st Nov till the end of the month. This is then repeated monthly.
Now of course there are some new terms that will come into effect with the above, and these are part of the updates that we will be sending out over the next week.
You’ll have everything you need to make a decision on what’s better for your family, and time for us to get it set up.
1st Nov - 15th Dec we will iron out any creases or problems that arise from the switch over so that we are ready to launch it across the company from the 1st Jan 2025.
Can I still just use Pay-per-service?
Please don’t worry, we aren’t going to get rid of our pay per service option, as we know that there are always going to be pet parents that just need us once in a blue moon. So those options are sticking around, but are slightly tailored…
Now, we’ve already covered quite a bit in this update, so we don’t want to overdo it!
There will be additional emails with more information coming your way, so please make sure you’re on the mailing list!
The whole team are so excited to take this next step and couldn’t be happier to have you with us on the journey. Here’s to more wagging tails, muddy walks, and happy dogs and cats!
The Animal Days Team 🐾 ✨
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