Pet Parent Loyalty Programme - Ts & Cs
Eligibility
1. The programme is available to customers of The Animal Days Ltd who have maintained continuous custom for at least 3 months.
2. Eligible customers are automatically enrolled. No application or membership fee is required.
3. Loyalty eligibility may be withdrawn following three consecutive months without using services.Loyalty Discount
1. Eligible customers receive a 10% discount on qualifying services.
2. The discount applies only to eligible bookings and cannot be exchanged for cash.
3. Loyalty discounts cannot be combined with other promotional or Length of Stay discounts. Where more than one discount applies, the single eligible discount offering the greatest saving will be used.Price Protection
1. Eligible loyalty customers benefit from 60-day price protection when The Animal Days Ltd increases its standard service prices.
2. The 60-Day protection starts ont he date the new standard price takes effect.
3. During this period, the customers previous eligible service price will remain applicable.
4. Following the 60-day protection period, the updated service price will apply, with the customer’s loyalty discount continuing where eligible.
5. Price protection does not permanently freeze service prices.Referral Rewards
1. Referral credits earned through the TAD Refer-A-Friend scheme may be used alongside an existing loyalty discount.
2. Referral credits are subject to the separate Refer-A-Friend Terms and Conditions.Monthly Loyalty Prize Draw
1. All active, eligible Pet Parent Loyalty Programme members will be automatically entered into our monthly prize draw at no additional cost.
2. One winner will be selected at random each calendar month by a member of the The Animal Days team.
3. Prizes will vary each month and may include vouchers, complimentary services, gift cards, pet treats or other surprise gifts, selected at the discretion of The Animal Days Ltd.
4. Winners will be contacted directly using the contact details held on their customer account.
5. Prizes are non-transferable, cannot be exchanged for cash and are subject to availability. Where necessary, The Animal Days Ltd may substitute a prize with one of equal or greater value.
6. Only one entry per eligible customer household is permitted each month.
7. No additional purchase or payment is required to enter the monthly draw.
8. Entries for each monthly prize draw close at 11:59pm on the final calendar day of that month. All customers with active Loyalty Programme status at that time will be entered into that month's draw.
9. The winner will be selected at random on the 10th of the month, or the next working day if the 10th falls on a weekend or bank holiday.
10. Winners will be contacted directly by email, WhatsApp or telephone. Prizes will be delivered electronically or by post, where applicable. Winners must respond within 30 days of notification to claim their prize. IF no response is received, The Animal Days Ltd reserves the right to select an alternative winner.
11. Prize details may vary each month and will be communicated to the winner upon notification.General
1. All bookings remain subject to The Animal Days Ltd’s standard Terms & Conditions, which were provided to you and accepted during the onboarding process, as well as service availability.
2. The Animal Days Ltd reserves the right to amend, suspend or withdraw the programme, providing reasonable notice where appropiate.
3. To ensure transparency, the winner's surname and county may be made available upon request, unless the winner objects. Winner information may still be provided to the Advertising Standards Authority if required.
4. Participation in the programme constitutes acceptance of these Terms and Conditions.
Thank you for helping our TAD pack to grow! 🧡
— The Animal Days Ltd 🐾